Return & Refund Policy

Last updated: January 2, 2026

At SipsNBrews, every bag of coffee is roasted to order specifically for you. Because of this custom process, our return and refund policy differs from mass-produced retail products.

Please read the policy below carefully.

Roasted-to-Order Products

All of our coffee is roasted only after your order is placed.
For food safety and quality reasons:

We do not accept returns of coffee products
Returned coffee cannot be resold and must be discarded

However, we are committed to making things right if there is an issue with your order.

When We’ll Fix or Replace an Order

1. Our Mistake

If we made an error with your order — such as:

Incorrect grind size
Wrong coffee or label
Fulfillment mistake

We will:

Replace the order at no cost to you
Cover the cost of the coffee and shipping
Expedite the replacement whenever possible

Please contact us as soon as possible with your order number and details.

2. Shipping Issues

If your order is:

Damaged during transit
Lost in shipping
Marked as delivered but not received

We will review the situation and determine the best resolution, which may include:

Replacing the coffee
Filing a carrier claim when applicable

In some cases, we may share the cost of resolution to ensure you receive your order promptly.

3. Customer Errors

If an issue occurs due to:

An incorrect address provided at checkout
An incorrect grind or product selected
Order details confirmed incorrectly by the customer

We may be able to assist with a replacement order; however:

Replacement costs may be the customer’s responsibility
Orders cannot be refunded once roasting has begun

Refunds

Refunds are considered on a case-by-case basis and may be issued if:

An order cannot be fulfilled
A confirmed error occurred and replacement is not possible

Approved refunds will be issued to the original payment method.

Cancellations

Because coffee is roasted to order:

Orders cannot be canceled once roasting has begun
Please contact us immediately if you need to make a change, and we will do our best to help before production starts